When accessing their My.SSS accounts, SSS account locked happens if they repeatedly enter incorrect user IDs or passwords five times consecutively. This occurs when users mistakenly input their login information without realizing the error.
SSS does not disclose the password obscured by dots, making it impossible to verify its accuracy. Additionally, users may forget their user IDs, passwords, or both, attempting to recall them through successive attempts.
Rather than risking an account lockout, reset your password if you have completely forgotten it.
Resolve the issue online
If your SSS account is locked, don’t panic. You can resolve it online instead of visiting an SSS office.
Whether you’re a member or employer, unlocking your account follows a similar process online. You’ll need your CRN or SSS number (or Employer ID number for employers).
Your CRN is on your UMID card, while your SSS number is the unique number assigned to you when you first registered with SSS. If you’re unsure of or have forgotten your SSS number, refer to a guide on how to find it.
Recovering inaccessible SSS member account becomes
- Visit the official SSS website and click on the Member Portal.
- Select the option “Forgot User ID or Password?”
- Choose how you want to regain access:
Option 1:
Receive a reset link via your registered email address. Provide your CRN/SSS number and captcha code.
Option 2:
Answer previously set security questions after entering your CRN/SSS number.
- Check your email for instructions on resetting your password. Make sure to check your Spam or Trash folders if you don’t find the email in your inbox.
- Create a new password following SSS guidelines:
– Use 8-20 characters with letters and numbers.
– Start with a letter and avoid special characters.
– Ensure it differs from your user ID.
Once done, log in to your account using the new password.
How Employers regain access to a locked SSS account:
- Visit the official SSS website and go to the Employer Portal.
- Click on “Forgot User ID or Password?”
- Input your Employer ID number and the captcha code provided.
- Check your email for a notification from SSS containing a link to reset your password.
- Create a new password following SSS guidelines:
– It should be 8-20 characters long with a mix of letters and numbers.
– The first character must be a letter, and special characters should be avoided.
– Make sure the password is different from your user ID.
After setting your new password, log in to your account using the updated credentials.
How to regain access to SSS accounts without registered email address:
1. For Members
If you no longer have access to your registered email, you can request SSS to update it with a new one. Here are the steps to follow:
- Compose Your Email: Send your request to [email protected] or [email protected] with the subject line “Request to Update Account Email Address.”
- Include Required Information: In the email, provide your full name, 10-digit SSS number, and date of birth. This information helps SSS verify your identity.
- Attach Supporting Documents: Attach a clear copy of your UMID card or two valid IDs. Additionally, include a selfie holding the IDs for verification purposes. This step ensures SSS can authenticate your request securely.
- Explain Your Situation: Briefly explain why you need to update your email address and confirm the new email address you wish to use.
- Submit Your Request: Once all necessary information and documents are attached, send the email.
- Confirmation and Follow-Up: Wait for a confirmation email from SSS acknowledging receipt of your request. They may also provide further instructions if needed.
By following these detailed steps, you can effectively request SSS to update your registered email address, ensuring smooth communication and access to your account.
2. For Employers:
Employers seeking to update their registered email addresses are required to adhere to a formal process. Instead of a straightforward email request, they must draft an official letter detailing their request to update their email address.
This letter should include specific information such as the current registered email, the new/active official email address to be updated, and the reason for the change.
Ensure the letter is scanned and attached along with a scanned image of their latest L-501 Form, which serves as proof of registration with the SSS, and valid IDs for identification purposes.
These documents help verify the employer’s identity and authorization for the email update. All requests for employer account resets should be directed to either [email protected] or [email protected].
