Thinking about fixing up your home? Shopping at Home Depot can be a good choice because their return policy is generous. Here’s a quick guide:
- Generally, you can return new, unopened items to Home Depot within 180 days of purchase. There are some exceptions, so check their return policy for details.
- If you used a special Home Depot credit card or account to pay, you have even longer – up to 365 days – to return your items (again, with some exceptions).
- With a receipt, you can get a refund in the way you paid (cash, credit card, etc.) or store credit. Gift card purchases are refunded as gift cards.
- Lost your receipt? No problem! They might still find your purchase in their system. You have a longer wait time to find it if you paid by cash, but for credit cards and their special accounts, they can look back for a full year.
- If you paid by credit or debit card, they can look up your purchase for up to 90 days with a valid ID.
- For cash purchases without a receipt, you’ll likely get store credit.
Remember to bring a government ID when you return something so they can verify your purchase. Here’s a simpler way to say it:
Check Out: Can You Return To Walmart Without Receipt
Returning to Home Depot
In-Store:
- Bring your receipt or valid government ID if you don’t have a receipt.
Home Pickup:
- Call Home Depot customer support (1-800-430-3376) to schedule a UPS pickup.
Design Center:
- Purchased there, return there.
- Other stores’ items cannot be returned at the Design Center.
Return Exceptions:
- Some items have shorter return windows:
- Furniture, rugs, gas equipment, some generators, electronics (TVs & computers) – 30 days
- Design Center items – 90 days
- Check with Home Depot for any other exceptions.
Home Depot Return Info:
Major Appliances:
- Check for damage before accepting delivery or leaving the store.
- If damaged, refuse to take it.
- If you find damage later, call 1-800-455-3869 within 48 hours to report it.
Hazardous Materials (flammable liquids/gases):
- Can’t be returned by mail, even if emptied.
- Take them back to your local Home Depot store.
Plants:
- Most plants have a 90-day return window.
- Perennials, trees, and shrubs have a 1-year guarantee.
- Dead or damaged online plants: Call customer service (1-800-430-3376) within 3 days for a free replacement (excludes cut flowers).
Home Depot Returns: Not Everything Accepted
Damaged or Missing Parts:
- Call customer service (1-800-430-3376) within 30 days of delivery if your order arrives broken, incomplete, or needs parts.
Not Returnable:
- Major appliances
- Gift cards and store credit
- Certain generators, trailers, flowers
- Labor/delivery/installation fees
- Product samples (paint, flooring, etc.)
- Custom blinds (unless “Guaranteed to Fit”)
- Design Center items
In-Store Return Notes:
- Store credit/gift card purchases get refunded as store credit.
- No receipt? Refund might be store credit at the lowest price.
- Cash purchases over $1,000 refunded by check (takes longer).
- Special orders might have a restocking fee.
Home Depot Returns: Not Everything Sold by Them
- Marketplace Sellers: Their return policy applies, not Home Depot’s.
Home Depot Paint Return
Happy with Paint? No Problem!
If you’re unhappy with your interior or exterior paint (liquid only), bring your receipt and paint can back within 30 days and they’ll fix it or give you a similar can.
Not Covered:
- Mistakes while painting or bad prep work
- Stains (liquid)
- Samples, clearance items, special orders, or non-stocked items
- Items from other sellers
- Labor or installation fees
- They can refuse returns if they suspect misuse.
