Author: Apoorva

Apoorva Ravikrishnan is a Product Marketing Manager for Freshservice at Freshworks Inc. She is an ITSM enthusiast and frequently voices her thoughts on ITIL and best practices for ITSM.

Employees and technologies are the two pillars that support the growth of any organization. In order to meet their business goals, every organization should ensure its employees are well trained, and the technologies used are up to date. Additionally, effective management of internal services and processes are imperative for an organization to succeed. This is where ITIL framework comes into the picture! The popular and widely used framework, paves way for efficient IT service management (ITSM). ITIL framework ensures the business requirements and an organization’s internal operations are well aligned by establishing exceptional service delivery processes. Needless to say, the…

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