Fundraising

Signed, Sealed, Delivered

I don’t know about you, but I grew up in a house that really prioritized thank you notes.  There were other things that were stressed, but I think writing thank you notes was one of the most important lessons that my mom instilled in us.  She made writing thank you notes enjoyable—good note cards, fun pens, festive stamps.  And she also saved the particularly nice or well written or beautiful thank you notes she received.
I think there is a great lesson that non-profits can learn from my mom (well, there are many lessons you can learn from her, but this one is particularly fitting).  If someone makes a donation of time or money to your organization, you should send a thank you note. 

• Consider asking board members to write thank you notes (yes, this is the online marketing and fundraiser in me suggesting handwritten notes sent offline) to major donors, sustaining donors, or first time donors. 
• Set aside 20 minutes during your next board meeting and supply the names and mailing addresses of folks who would be a good fit for a handwritten note.  I received one from another organization last month and was so pleased that there was no ask in the note, just a plain and simple thank you. This really stuck with me.
• Make sure your donation auto-responder is alive and well.  Double check that it is visually pleasing, and provides an overview of what will be done with a donation.  Make your overview tangible and very specific (“We’ll serve 71 guests dinner with your gift.”) 
• Consider the timeline of your note.  Use the one year anniversary of someone becoming a sustaining donor to thank them, or perhaps sending them an e-card thank you note on their birthday.
• Thank people over social media! If an organization gives an in kind gift, tag the group in a photo or tweet. If someone becomes a sustaining donor or a first time donor, ask to tag them and put a real face on the people who are helping to support your organization.

4 Ways to Encourage Self Donations

When the American Diabetes Association made the decision to focus on promoting self donations in their 2011 Tour de Cure fundraising campaign, they increased the number of participants contributing to thier own fundraising efforts from 2% in 2010 to more than 37% in 2011. There is no doubt this strategy contributed to the event’s 19% growth in online donations that year.

How can your organization see this kind of success? Here are four ways to promote self donations in your next Peer to Peer Fundraising campaign on TeamRaiser.

1. Ask and inspire on your registration form
   To inspire to the registrant to make a donation at the point of registration add mission focused text that relates to how the money raised at the event will be used or statistics of how fundraisers who self donate raise more to your registration form.  (Customize Pages ->Participation Options->Additional Gift Solicitation Header)
2. Ask for a donation in the Thank You for Registering email
   Include text in the Thank You for Registering Autorepsonder email to request a donation from all participants that did not self donate in the registration process. (Manage Autoresponders ->Thank You for Registering)
3. Ask for a donation in the first follow-up Autoresponder/email
   In the first email your participant receives 2-7 days after they register, encourage them to kick off their fundraising with a self donation to show their potential donors they too have financially supported your cause. (Manage Autoresponders -> TeamRaiser First Follow Up)
4. Activate the Personal Gift Achievement Badge
   Develop an image that represents your event or organization and upload it with text that indicates that the participant made a self donation. This image will appear on the participant’s personal fundraising page after they make a donation. (Select Fundraising Options -> Configure Personal Gift Achieve Badges)

In addition to all of the above mentioned it is important that you include information about self donation opportunities in all communications about fundraising. All fundraising activities should include the importance of kicking off your fundraising with a self donation.

Today's post was prepared by Nancy Palo, a Senior Consultant in Blackbaud's Strategic Services team with an specialty in TeamRaiser and peer-to-peer fundraising. She brings more than 10 years experience in the event fundraising experience, including 8 years with National MS Society where she raised more than $30 million. 

Reaching Millennial Donors

“When does someone become a philanthropist?”

An interesting question I heard at the MCON conference a couple of weeks ago. And one that makes me asks, are nonprofits overlooking their millennial donors and prospects? (Those are the folks born after 1980.)

Communicating and engaging millennial donors and volunteers is different than other generations. The 2012 Millennial Impact Report shows...

• 65% prefer to learn about nonprofits through their website
• 58% prefer short-term volunteer commitment
• 42% said they give to whatever inspires them in the moment
• 65% prefer to read about news when a nonprofit sends email
• 67% have interacted with a nonprofit through Facebook

When you’re crafting your strategy for reaching out and engaging this generation here are a few things to consider:

• Find a brand ambassador, someone who can have a dialogue and be authentic with other young people
• Don’t talk at them through social media, talk TO them, inspire them to share your message
• If you are on Facebook, Twitter, sending an email or speaking at an event, remember that your message carries the generation, not the technology
• Bring them to the table, whether your are engaging young volunteers or staff, this generation has value and something to contribute, treat them as equals.

Your Evolution to Multi-channel

Multi-channel! Multi-channel! Multi-channel!  It's all the rage but do you know where how close your organization is to achieving it?  We've taken a look at what that journey looks like for an organization and have broken it down into 4 major stages: early, traditional, coordinated and optimized - I know, we deserve bonus points for our naming creativity but hopefully they are at least clear!

I’ll go into a high-level view of each of these stages but if you take a quick little quiz to find out where you’re at, you’ll get some really cool action plans for how to get to the next level!

Early Stage: Integration may be a goal but identifying how to get there can be a challenge.

• Minimal online marketing
• Calendar-based campaigning
• Not financially committed to a second channel

Traditional: You’ve moved some efforts online but they may not be coordinated with larger fundraising and communication strategies.

• Separate team and metrics for online marketing
• No calendar and/or campaign coordination
• Second channel constitutes 5-20% direct response revenue
• Separate databases for online/offline

Coordinated: You’ve conquered the structural challenges and are seeing results but can’t track cause and effect as well as you need to.

• Thematically integrated, some consolidation of data across channels
• Shared metrics 
• Limited sensitivity to solicitation frequency
• Decisioning beyond RFM modeling

Optimized: You’re pushing the envelope but are always looking for ways to increase engagement with your supporters.

• Unified strategy and real-time data integration
• Measure success across channels, not by channel
• Donors’ behaviors and interests drives communication stream
• Shared budget and resources

And just remember, small changes can equal BIG IMPACT!  

Take the multi-channel quiz here!

The Real Power of the Purse

As a grown up Girl Scout who also served as a camp counselor, assistant troop leader and staff person, I’m a certified geek for all things girl power.

Imagine my excitement when I read “Women exert new influence on philanthropy” on MSNBC last week. You should read the full article but I’ll share some of my favorite gems here:

• “…female-headed households are more likely to give to charity than male-headed households; and that in nearly all income groups women give more than men.”
• “’We raised over $6 million in 30 seconds,' said Melanie Sabelhaus…”
• “A $34.7 million Red Cross text campaign to aid victims of the 2010 Haiti earthquake was put together by a team of women…”
• “But the real surge in woman's philanthropy may be yet to come.”

Holy guacamole. Look at the first three points and then think about the fourth. Women are doing all that and the real surge isn’t even here yet? Wow.

If you aren’t already purposefully targeting women, it’s probably a good time to start.

I wish the next part of this post was “5 things you can do to woo women donors” but alas, I don’t have a fail-proof plan. Like any segment that is half the population, there’s a lot of variance. However, I can happily offer you more resources for learning. So, here you go:

• The 2011 Study of High Net Worth Women's Philanthropy
• Marketing to Women Quick Facts
• What do Women Want in a Laptop? (a what-not-to-do story)