We've moved!

You will be automatically redirected in 15 seconds or you can click here.

Thank you for visiting Connection Café. We’ve recently relocated to our new home, npENGAGE. You can find our latest content, as well as our full archives, on npengage.com.

Thanks again and we look forward to seeing you on npENGAGE!

3 Welcome Series Timing Tips

Posted by Jennifer Atkins at Jun 20, 2012 06:16 AM CDT
Categories: Email Marketing, Nonprofit Trends, NPtech

Rather than immediately including new constituents in all your regular online communications and appeals, using an email welcome series gives you additional control over your constituent communications. Below are a few items related to timing that you will need to keep in mind when planning your email welcome series.

  1. Filter your messages. The last thing you want to do is include a new constituent in a fundraising campaign immediately after they signed up to receive emails. Remove new constituents from the regular flow of email communications, and send them several introductory messages in a staggered, or ”drip,” fashion. This approach will enable you to control the timing of your messages, as well as your first ask.
  2. Experiment with timing. You can control the number of days (or weeks) that elapse between messages. Play around with the frequency, and review your metrics to help you determine the optimal timing. Some organizations find that an email welcome series of one message every two weeks for two months is effective, whereas others prefer weekly messages over a period of a month. 
  3. Set it and forget it. Online solutions allow you to create the initial welcome series and automate the rest of the process. This feature saves administrative time and effort. Of course, you can tweak the email message content and images or add new messages as needed. 

After the constituent has received all of the emails in the welcome series, they can be added to your larger list and receive the regular communications sent by your organization.

Read "Creating an Email Welcome Series" for more tips on greeting your new constituents with style.


blog comments powered by Disqus
Convio

Subscriptions

Subscribe to the RSS feed

Subscribe to receive posts via email:


Delivered by FeedBurner

Convio Clients

Get answers to product questions, join "Birds of a Feather" discussions and more. Join the Online Community





Convio on YouTube

Alltop, all the top stories

NTEN member

Categories

Blogs We're Following

Archives