Connection Café: Thank you

	Thank you
	Posted by Gene Austin at Mar 17, 2011 09:10 PM CDT Categories: Nonprofit Trends, Technology

Today at NTEN’s Nonprofit Technology Conference I attended the Convio affinity user meeting. My first impression was that both NTC and Convio have come a long way as the room was packed. Shana Masterson from the National Brain Tumor Society was the moderator and led the large session by breaking the group up for open dialogue. In the groups it was “all things Convio” ranging from best practices, product pain points and tech support challenges. I was pleased to hear about your successes and appreciate you bringing to light opportunities for a better client experience.

Listening to our customers is job #1 as CEO. I can’t think of a better use of my time than to hear what is on the mind of our clients as they use Convio to drive their missions forward. My thanks to Shana for organizing the meeting and to the many clients who took the time to provide feedback.

In addition to today’s discussion, I encourage you to use our other channels for ongoing engagement. The Convio Community, LearnCenter: Training, Facebook, Twitter and right here on Connection Café are all online forums available to you. Additionally the Convio Summit in October is an excellent opportunity for meaningful in-person discussion.

On behalf of the Convio team, thank you again for your ongoing feedback. We look forward to enhancing our products and services, ultimately empowering you to reach your organization’s full potential.

Keep the cards and letters coming!